Our products are made on-demand, we do not have stock of products. After you have ordered it, the production time is 5-10 business days and another 3-7 business days for US shipping or 10-30 business days for International shipping.
The status of an order
You can track your order status in real-time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at firstname.lastname@example.org to check the status of your order.
We have many different styles which are all sized different, please check measurements before ordering. The color choices and size chart are located in the product detail section of every items.
Custom and personalized orders
We are happy to help and provide you with custom designs. Please contact us with your requirements.
Cancellation and Refund
Our products are made on-demand, we do not have a policy to stock the products. So, we cannot accept a return or exchange them. Please make sure that you read about the product description, size guide, production and shipping time frame before placing an order.
You can cancel the order within 24 hours. You will be automatically refunded on your original payment method by excluding 20% of the product price for a transaction cost and processing fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If 30 days have gone by since delivered, we cannot offer you a refund or reshipping.
Easycosplaycostumes adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.